C.Louise Refund Policy

At C.Louise, we strive to provide the highest quality beauty treatments and customer service. We understand that circumstances may arise where you may need to cancel or reschedule an appointment. Please read our refund policy carefully to understand your rights and obligations.

1. Cancellation and Refund Eligibility

1.1 Cancellation by Client
If you need to cancel or reschedule your appointment, we kindly ask that you provide us with at least 24 hours' notice. Cancellations made with less than 24 hours' notice may incur a cancellation fee as detailed below:

  • More than 24 hours' notice: No cancellation fee, and any prepaid amounts will be refunded or can be applied to a rescheduled appointment.

  • Less than 24 hours' notice: A cancellation fee of [insert percentage or amount, e.g., 50% of the service fee] may be charged. Any remaining prepaid amounts will be refunded or applied to a rescheduled appointment.

  • No-show: Failure to attend a scheduled appointment without prior notice may result in the full service fee being charged.

1.2 Cancellation by C.Louise
In the unlikely event that C.Louise needs to cancel or reschedule your appointment due to unforeseen circumstances, you will be offered the option to reschedule the appointment at no additional cost or to receive a full refund of any prepaid amounts.

2. Refund Process

2.1 How to Request a Refund
If you are eligible for a refund based on the above criteria, please contact us as soon as possible. You can request a refund by:

Please provide your full name, the date of the appointment, and the reason for the refund request.

2.2 Processing Refunds
Refunds will be processed within 7-10 business days from the date of the approved request. Refunds will be issued using the original payment method. If the original payment method is unavailable, an alternative method may be arranged.

3. Non-Refundable Situations

3.1 Non-Refundable Services
Certain services may be non-refundable. These include:

  • Services that have already been rendered in full.

  • Prepaid packages or promotional offers unless stated otherwise in the specific terms of the offer.

  • Cancellations made within less than 24 hours of the scheduled appointment, unless due to a verified emergency.

3.2 Products
As we do not sell products, this section does not apply.

4. Right to Refuse Service

C.Louise reserves the right to refuse service or issue a refund at our discretion if we believe the service cannot be performed safely or effectively. In such cases, you will be refunded any prepaid amounts.

5. Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to contact us: