This website is operated by C.Louise, a home-based beauty salon located in North Swindon. At C.Louise, we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating with us electronically.

This Policy provides you with the information required by the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679 of the European Parliament and Council, on the protection of natural persons with regard to the processing of personal data. It explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. It also explains the lawful basis on which we do this, who we share your personal information with, how long we keep it for, and informs you of certain rights you have regarding your personal information under data protection law.

In this policy, we refer to ‘personal information’, ‘data’, and ‘personal data’ interchangeably to mean information capable of identifying you, which is personal data as defined in the GDPR. We also refer to “processing” such data, meaning any operation we perform on it, such as collecting, organizing, storing, updating, using, disclosing, and erasing it.

We may change this Policy from time to time, so please check this page occasionally to ensure that you are aware of any changes.

Any questions regarding this Policy and our privacy practices should be sent by email to [Insert Your Email Address]. Alternatively, you can contact us via the contact details provided when booking.

Who Are We?

We are C.Louise, a privately owned, home-based beauty salon in North Swindon. For all activities on our website and when you visit our salon, C.Louise is the data controller responsible for your privacy when we process your personal information. Our website is hosted by [Your Website Host (e.g., Squarespace)], which processes your data on the website in accordance with our instructions.

How Do We Collect Information from You?

We obtain information about you when you use our website, for example, when you contact us about our beauty treatments, book an appointment, or sign up for our newsletter. We also collect information if you interact with us on social media or via email.

What is the Legal Basis We Rely On?

The law on data protection sets out several different reasons for which a company may collect and further process your personal data. We rely on a variety of these depending on the purpose of the processing:

Consent
We may collect and process your data with your specific, freely given consent. For example, when you sign up to receive our email newsletters featuring news, offers, or new service launches.

Contractual Obligations
We may need your personal data to comply with our contractual obligations, such as collecting your address details to deliver services or products to you.

Legal Compliance
If the law requires us to, we may need to collect and process your data, such as passing on details to law enforcement if required.

Legitimate Interests
We require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact your rights, freedom, or interests.

What Sort of Personal Data Do We Collect?

We may collect and process the following types of personal data:

• Personal Identification Information: Name, address, email address, and phone number.

• Appointment Information: Details related to your bookings, including dates, times, and services requested.

• Medical and Health Information: Relevant health history required for treatments like IPL laser hair removal, botox, derma fillers, and IV drip therapy.

• Payment Information: Processed securely through our third-party payment processors.

• Website Usage Information: Information about your visits to our website, including traffic data, location data, and other communication data.

Processing Information for Our Legitimate Interests

We process personal information for certain legitimate interests within our business, including:

• Enhancing, modifying, and improving our services and communications.

• Identifying and preventing fraud.

• Understanding how people interact with our website.

• Sending postal and email communications of interest to you.

• Determining the effectiveness of promotional campaigns and advertising.

How Is Your Information Used?

We may use your information to:

• Provide you with the beauty treatments and services you request.

• Process your orders and manage your bookings.

• Send you service-related communications and updates.

• Improve our website and services.

• Notify you about changes to our services or policies.

• Send you marketing communications (if you have opted in).

We review our retention periods for personal information regularly and will hold your personal information on our systems for as long as necessary for the relevant activity or as set out in any relevant contract you hold with us.

To Whom Do We Provide or Give Access to Your Information?

We do not sell or rent your information to third parties. We may pass your information to our third-party service providers for the purposes of completing tasks and providing services to you on our behalf. However, we disclose only the personal information that is necessary to deliver the service, and we have contracts in place that require them to keep your information secure.

How Do I Opt-Out?

You have a choice about whether you wish to receive information from us. If you no longer want to receive direct marketing communications, you can unsubscribe by clicking the ‘unsubscribe’ link at the bottom of our marketing emails or by contacting us directly at [Insert Your Email Address].

Your Rights:

You have the following rights concerning your personal information:

• The right to be informed about how your personal information is being used by us.

• The right to access the personal information we hold about you.

• The right to request the correction of inaccurate personal information we hold about you.

• The right to request that we delete your data, stop processing it, or collecting it.

• The right to stop direct marketing messages.

• The right to request that we transfer elements of your data either to you or another service provider.

• The right to complain to your data protection regulator.

Use of ‘Cookies’:

Our website uses cookies to enhance your experience and to collect information about how you use our website. You can manage your cookie preferences in your browser settings.

Links to Other Websites:

Our website may contain links to other websites. This Privacy Policy applies only to our website, so we encourage you to read the privacy policies of other websites you visit. We are not responsible for the privacy practices of other sites.

Review of This Policy:

We keep this Policy under regular review. This Privacy Policy was last updated in August 2024.